Optical Assistant

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Optical Assistant

IOLLA is a direct to consumer, independent retailer of high quality eyewear; designed in house and enjoyed worldwide through our online and physical spaces.

Our mission is to become the most popular prescription eyewear brand wherever we are, and we want you to help get us there!

Full-time · Glasgow HQ · Real Living Wage

We’re looking for a talented Optical Assistant to join our experienced workshop team in our Glasgow based HQ.

Are you currently working in an optical / optician setting and looking for a change? Do you love optics and providing a great customer service? Would you love to give a great customer experience without complicated lens conversations? Great! At IOLLA, we take those complicated and pricey decisions away with our inclusive, transparent and affordable proposition!

If you love working in optics, have an understanding of lenses and have a great eye for detail,  this combination will deliver a spectacular customer experience.  

About the Role:

Workshop processes - You will support the workshop team to have our customer orders prepared and ready for processing in the workshop, picking the inventory including trays, lens, frames and accessories.

Order tracking - Use our CRM system to accurately process work orders and ensuring our orders are flowing through our workshop smoothly, prioritising orders to ensure they reach our customers on time.

Lens ordering and matching - We get it right first time, selecting lenses for our customer orders and coordinating with our suppliers for lens supplies. 

Prescription Transcription - Transcribing our customers prescriptions, with fantastic attention to detail and accuracy.

Teamwork - You’ll be integral part of our Workshop team, whilst working closely with our Customer Support team resolve order queries promptly.

Join our team because:

  • You have at least 1 year of optical experience (knowledge of lens options essential)
  • We offer a very flexible approach to work, breaking the mould of the traditional working week
  • We do things differently at IOLLA - you have the experience, yes, but you want to be part of our mission to make eyewear fun. We are having a party, and everyone is invited!
  • You have a passion for optics, with a focus on helping people look and feel great in their glasses
  • You will love to deliver spectacular eyewear for our IOLLA customers!

What you'll get:

  • The Real Living Wage - £10.90 per hour
  • Company benefits include access to our reward platform offering over 900 retailer discounts, financial and mental wellbeing support and access to resources ranging from a HIIT class to a meditation session
  • Complimentary eyewear
  • A generous friends and family discount
  • To work for a brand who are proud to be a Real Living Wage employer

We can’t wait to hear your story and look forward to meeting you!