We’re looking for a talented Optical Assistant to join our experienced workshop team in our Glasgow based HQ.
Are you currently working in an optical / optician setting and looking for a change? Do you love optics and providing a great customer service? Would you love to give a great customer experience without complicated lens conversations? Great! At IOLLA, we take those complicated and pricey decisions away with our inclusive, transparent and affordable proposition!
If you love working in optics, have an understanding of lenses and have a great eye for detail, this combination will deliver a spectacular customer experience.
Workshop processes - You will support the workshop team to have our customer orders prepared and ready for processing in the workshop, picking the inventory including trays, lens, frames and accessories.
Order tracking - Use our CRM system to accurately process work orders and ensuring our orders are flowing through our workshop smoothly, prioritising orders to ensure they reach our customers on time.
Lens ordering and matching - We get it right first time, selecting lenses for our customer orders and coordinating with our suppliers for lens supplies.
Prescription Transcription - Transcribing our customers prescriptions, with fantastic attention to detail and accuracy.
Teamwork - You’ll be integral part of our Workshop team, whilst working closely with our Customer Support team resolve order queries promptly.
We can’t wait to hear your story and look forward to meeting you!