Optical Specialist
We’re looking for a talented Optical Specialist to join our experienced showroom team in Edinburgh that leads from the front to help our customers look and feel great in their IOLLA eyewear!
If you love working in a team, enjoy developing others, have a passion for great customer service and have a high level of optical knowledge, this combination will deliver a spectacular customer experience. A passion for fashion is a plus!
Optics - You will be an expert in understanding prescriptions and providing excellent optical advice to customers. Explaining the features and benefits of IOLLA frames, you will be confident in dispensing single vision and multifocal lenses. You will thrive in helping our community of customers find frames and products that best suit their needs (whilst looking great at the same time!). You will be skilled in providing a seamless aftercare service too; from adjusting frames to the perfect fit, to applying your optical knowledge to resolve customer queries effectively.
Customer Experience - As an Optical Specialist, you will have excellent interpersonal skills and be able to apply these to help create authentic and memorable customer experiences . We measure the success of our Showrooms first and foremost on the experiences they generate for our people and our community of customers. You will help your team to deliver a world class service, maintaining and improving our NPS score of 92.
Knowledge Sharing - You will be pivotal in the team’s optical learning. As an Optical Specialist, you will lead from the front in providing technical knowledge and support the continuous development of those around you - we champion collaboration.
Culture - Nothing is a spectator sport in IOLLA, every single team member plays an integral role in maintaining and supporting a positive and collaborative team culture.Join our team because:
You have at least 2 years of optical retail experience
We do things differently at IOLLA - you have the experience, yes, but you want to be part of our mission to make eyewear fun. We are having a party, and everyone's invited!
You have a passion for fashion and optics, with a focus on helping people look and feel great in their glasses
You have a proven track record for delivering an exceptional customer experience, even in a busy, fast paced environment
You love all things optics and enjoy sharing your knowledge with others
40 hour contract per week across core trading hours, including some weekends.
A competitive salary based on experience
Our Retail Trust partnership offers a host of benefits including an Employee Assistance programme and access to high street discounts, amongst many others!
Complimentary eyewear
A generous friends and family discount
To work for a brand who are proud to be a Real Living Wage employer
We can’t wait to hear your story and look forward to meeting you!
