Retail Community Manager

Apply now

Retail Community Manager

IOLLA is a direct to consumer, independent retailer of high quality eyewear; designed in house and enjoyed worldwide through our online and physical spaces.

Our mission is to become the most popular prescription eyewear brand wherever we are, and we want you to help get us there!

Full-time · Manchester St Anns Square Store

Due to our continued growth, we are excited to be recruiting a brand new role within the company. Our Retail Community Manager join our showroom team within Manchester and surrounding areas. 

What you'll do

  • Play an integral role within our retail store team, working collaboratively with our store manager to achieve sales, customer experience and operational excellence 
  • Lead from the front through the delivery of an elevated styling experience through customer styling sessions
  • Be the local community face of IOLLA! You will represent IOLLA and play a key role in building an IOLLA community in Manchester 
  • Deliver on all aspects of local marketing initiatives, including in-store events and off site pop up events
  • Seek local community opportunities for partnership - with everything from local influencer partnerships to local groups and businesses to build relationships with 
  • Contribute to develop the brand by providing local insights, trends and overall opportunities
  • Elevate brand awareness within Manchester and surrounding areas through the blend of showroom experience and local community collaborations
  • Create and foster strong relationships with IOLLA customers and brand partners 

Join our team because:

  • You have at least 1 years experience in fashion, brand ambassador or retail management, which has included the delivery of local marketing and community tactics
  • You have a passion for style and keeping up to date on key seasonal trends 
  • You are a driven individual with a passion for people and delivering stand out brand experiences, with the ability to drive high standards within a team
  • You have a spectacular ability to build great working relationships both internally and externally 
  • You have experience of creating and executing in-store events 
  • You can drive performance and results 
  • You thrive working in a team and can work independently, too
  • You are proficient in Google suite and CRM software 

What you'll get:

  • A competitive salary, dependent on your experience

  • Discretionary reward and bonus 

  • Enhanced annual leave with service 

  • Annual leave purchase scheme

  • Private healthcare

  • Our Retail Trust partnership offers a host of benefits including an Employee Assistance programme and access to high street discounts, amongst many others!

  • Complimentary eyewear 

  • A generous friends and family discount

  • To work for a brand who are proud to be a Real Living Wage employer

This role is Manchester city centre based in our city centre store.

We can’t wait to hear your story and look forward to meeting you!